Refund policy

VORTEX REFUND POLICY

At VorteX Detail Products, we stand by our product and want to make sure you are completely satisfied with your purchase. If you are not entirely satisfied,  We are here to help.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the proof of purchase.

To start a return, you can email us at VortexDetailProducts@Gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at VortexDetailProducts@Gmail.com

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at VortexDetailProducts@Gmail.com

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable.